Delete your Kaption account
You can delete your account and personal data at any time — from inside the app, or by writing to us if you no longer have it installed.
From the app
- Open Kaption and go to Settings.
- Under Account, tap Delete account.
- Confirm. Your account is deleted immediately.
The option appears once you have connected with WhatsApp. Without connecting there is no account to delete — the free transcripts run on the device alone.
By email — including if you already uninstalled
Write to hey@kaptionai.com from anywhere, with the phone number you connected. We will confirm it is you before deleting anything.
What is deleted, and what is kept
Deleted
- Your account profile — name, email, settings and preferences
- Your plan, and any remaining credits
- The link between your WhatsApp identity and Kaption
- Every signed-in session, on every device
Kept
- Your phone number, marked as deleted, so we can still help you if you contact support later or have a question about a payment.
- Payment records, where accounting and tax law require us to keep them.
Never stored in the first place
Your audio is transcribed and discarded — it is never written to disk on our side. Imported chats stay on your phone; only the messages you pick for an analysis are sent, and they are not retained. Transcripts saved on your phone are yours: deleting your account does not touch them, and Settings → Delete all removes them.
How long it takes
Deleting from the app is immediate. Email requests are handled within 30 days, and usually much sooner. Retained payment records are kept only for as long as the law requires, then removed.
See our Privacy Policy for how we handle data generally.